Here's a story. I once advised a Turkish smuggler who decided to go legitimate, open a chain of boutique olive oil stores—yes, really. First day, his sales team shows up in tailored suits, glistening smiles, ready to move product. He walks in, takes one look at them, and says: 'You're not selling oil. You're selling trust. If they don't believe you'd bathe your children in this oil, they won't buy it.' Then he fired half of them.